Asked Questions

Answer: The Diagnostic is free of charge.

Answer: First, we examine your device to discover what might be the problem. If the estimated cost of the repair is less than €40 including VAT, we can take immediate action and we fix the problem. If the repair costs more than €40 including VAT, we inform you about it and you receive a quotation from us for the repair. After that you can decide what you wish us to do: repair the device or not. If you wish not to repair your device you do not have to pay for the examination. According to our policy if we do not repair your device, you do not have to pay anything.

Answer: Yes, it is possible to perform express-diagnostic and repair. Therefore, we charge an additional €50 including VAT for the extra service. The fee is non-refundable, and will be charged even if you do not end up requesting the repair.

Answer: Our repair team members are experienced and certificated professionals. They are able to repair any kind of laptop and computer brands and models.

Answer: Yes we do. We repair all kinds of Apple computers, including MacBook, MacBook Air and iMac.

Answer: We have a large selection of laptop and computer parts in our stock such as: Hard drive(s), SSD(s), Memory module(s), laptops screens, chargers, and so on. Therefore we can provide most of the repair service within 48 hours. If we do not have the necessary parts in stock, we can get them quickly from authorised suppliers. (Please note: we are a service provider, so we do not sell parts separately, such as charging ports, batteries, cables, laptop screens, heatsinks, fans, etc)

Answer: A repair is a service rather than the sale of a new product. When we fit a replacement component, for example a screen, both the part and the work are covered by our repair service warranty: 30 days on the replaced part and 60 days on the repair work. The longer warranty periods that come with the products we sell do not apply to individual components fitted during a repair.

Answer: Yes, as we are a second-hand and new laptop seller and repair shop, we can help you to choose your next device. Our professional team members give you all the necessary information about the device and they help you to choose the best option for you.

Answer: You can trust us when you choose a used device from our store, as we review, maintain and make all devices available in the right quality before they are sold. Our professional sales team is highly experienced in helping customers find the laptop that best suits their needs. In the case of a refurbished laptop our warranty period is 6 months.

Answer: In our shop we have a large selection of OEM laptop chargers, original power adapters for almost all types of laptops for reasonable prices.

Answer: Many repair services we can complete in less than 48 hours. When we check your device, we will tell you what the expected repair time is.

Answer: You do not need an appointment. We welcome our clients in our shop with flexible opening hours, we are open also on Saturdays.

Answer: It depends on how old your machine is and what you are using it for, as well as the cost of repairing the fault. Each case is different and needs to be examined individually. If it is not worth repairing, we can offer a new laptop in our shop too.

Answer: We are selling refurbished laptops from all of the major brands with warranty. Including, but not limited to Acer, Alienware, Apple, Asus, Compaq, Dell, Fujitsu Siemens, Gateway, HP, Lenovo, MSI, Panasonic, Samsung, Sony, Toshiba and many more. You can see all of our actual stock HERE

Answer: Some people think of a refurbished laptop as something damaged or outdated and unusable. The reality is that most refurbished models have absolutely nothing wrong with them! Some are less than a year old. The laptop has usually been professionally refurbished by the manufacturer or dealer to bring it as close to "like new" condition as possible.

Answer: During the inspection process, if we find broken or faulty parts, they will be replaced to bring the machine back to the best condition and performance. When we have completed the inspection and possible repair, we clean the computer inside and outside and we also perform a full data wipe and install a new operating system with the necessary drivers. After the above process, the laptop will be sold as a refurbished laptop with warranty.

Answer: Yes, we do. Although our shop specialises in the sale and repair of refurbished laptops and computers. We also sell a limited number of new devices.

Answer: Yes we do. We sell all kinds of Apple computers, including MacBook Pro, MacBook Air and iMac.

Answer: Yes. We provide warranty. The warranty period may vary depending on the product. All purchases are accompanied by a warranty form showing the actual warranty period of the product. This period is 6 months for used and refurbished products, and 24 months for new products.

Answer: Yes, you can. For certain laptops we offer an extended warranty at extra cost.

Answer: Every time we sell a laptop, we include a warranty card with it. The warranty card will tell you when the warranty period started and how long the warranty lasts. During this period, your laptop will have a limited warranty. You can claim the warranty when you return the laptop to our shop. We will inspect the laptop and try to repair it. If this is not possible, we will replace the laptop with a laptop of the same type or value.

Answer: Please refer to the warranty ticket for the warranty conditions. In general, the warranty covers any hardware failure that occurs under normal use of the equipment. The warranty does not cover charger failure, battery life, physical damage or liquid spillage.

Answer: We sell OEM laptop chargers (power adapters) for most laptop brands, such as Acer, Apple, Alienware, Asus, Dell, HP, Lenovo, Sony and Toshiba, among others. You can find everything from basic laptop chargers to power hungry gaming laptop chargers. You can view all our current stock here

Answer: In the shop you can pay by cash, card or Revolut. Orders placed on the website are paid when you collect them.

Answer: Yes. We deliver anywhere in Malta except Gozo, Monday to Friday. Orders over €500 are delivered free of charge within 3 to 4 working days. Orders under €500 are delivered within 4 working days for a €10 charge. We also offer same-day delivery on Sundays and public holidays for orders placed before 13:00, for a €35 charge. For same-day delivery please call us first on +356 7773 4444. The full terms are set out on our Terms and Conditions page.

Answer: A full internal cleaning costs €45 for a laptop, €55 for a gaming laptop and €60 for a desktop PC, VAT included. We take the machine apart, clean out the fan and the inside, and replace the old thermal paste with fresh paste. If we find a worn part along the way, such as a failing fan, we tell you what it costs before we replace anything. See: Laptop and PC cleaning.

Answer: Yes, express cleaning takes about two to four hours and costs €25 on top of the normal price, VAT included. A standard cleaning takes about one to three hours of work, and in most cases the machine is ready the next day. See: Laptop and PC cleaning.

Answer: Repair prices depend on the model and the fault, so we do not work from a fixed price list. Checking the fault and giving you a quote is free, so you know the price before any work starts. If the repair comes to less than €40 including VAT, we carry it out straight away. Above that we call you first with the price, and you decide whether to go ahead. See: Laptop repair.

Answer: You pay nothing if we cannot repair your machine, or if you turn the repair down after our quote. The one exception is ultrasonic cleaning of a liquid-damaged board, which has a fixed price of €50 including VAT and is payable even if the board cannot be saved. See: Laptop repair.

Answer: No. Express costs €50 extra including VAT and moves your machine to the front of the queue, ahead of the jobs already booked in. It applies to everything, including the check itself. It is a place in the order of work, not a promise that the repair will be finished by a set time. The express fee is non-refundable, even if you decide not to go ahead with the repair after we have found the fault. See: Laptop repair.

Answer: Checking a laptop usually takes 1 to 2 working days. After that we contact you with what is wrong, the price of the repair and how long it is likely to take. The check itself is free. See: Laptop repair.

Answer: If your laptop still has a mechanical hard drive, an SSD is one of the most effective upgrades you can make. Windows starts faster, programs load more quickly and the whole machine feels more responsive. An SSD upgrade costs between €60 and €300, depending on the drive and the machine. When we replace a hard drive with an SSD and you do not feel it made a worthwhile difference, bring it back within 7 days and we refit your original drive and refund everything, the SSD and the labour. See: SSD upgrade.

Answer: First check the warranty, because it is stated on the product page and on the warranty form. The usual period for used and refurbished machines is 6 months, but some machines carry a different one. The warranty does not cover battery lifetime, but we check every battery before sale and do not sell a machine whose battery is more than 40% worn or lasts less than 1.5 hours. Newer models usually last much longer than that. Every machine we sell is wiped and gets a clean operating system before it goes on sale. See: Refurbished laptops.

Answer: Our shop is at 58 Triq Birkirkara, St Julian's STJ 1303, Malta. We are open Monday to Friday from 10:00 to 18:00 and Saturday from 11:00 to 17:00, and we are closed on Sundays and public holidays. You can call us on +356 7773 4444 before you come in. See: Contact and directions.

Answer: No, we do not offer on-site repair. Please bring the machine to our shop at 58 Triq Birkirkara in St Julian's, where the check and the quote are free. See: Laptop repair.

Answer: Yes, we buy all kinds of laptops, including faulty machines and MacBooks. Whether we can make an offer, and how much, depends largely on what we have in stock at the time. Call us on +356 7773 4444 and tell us what you have. See: Sell your laptop.

Answer: Yes, you can withdraw from an online purchase within 15 days of receiving it, without giving a reason. Let us know by email at [email protected] or by phone on +356 7773 4444 before the 15 days run out, then bring the product back to the shop in the condition you received it, with its accessories and packaging. If the operating system has been changed, for example by installing other software, a charge of €50 plus VAT applies to restore it. See: Terms and conditions.

Answer: No, we are an independent repair shop, and our repair technician holds an Apple certification. Because we are independent, we also take on Macs that are out of warranty and faults that other shops have handed back. See: Apple MacBook and iMac repair.

Answer: Do not switch it on and do not put it on charge. Bring it in as it is, as soon as you can, because the damage often does not show straight away, especially with sugary drinks. Where it is needed we clean the board in an ultrasonic bath, which costs a fixed €50 including VAT and is payable even if the board cannot be saved. See: Apple MacBook and iMac repair.

Answer: Yes. We repair liquid-damaged laptops and MacBooks in our own workshop in St Julian's, and our repair technician holds an Apple certification. Where it is needed we clean the board in an ultrasonic bath for a fixed €50 including VAT. Switch the machine off, do not charge it, and bring it in as soon as you can. See: Apple MacBook and iMac repair.

Answer: Yes. We build custom PCs to order, including builds with liquid cooling. Tell us what you will use the computer for and what you want to spend, and we put the parts together and give you a price first. We keep motherboards, graphics cards, power supplies and cases from ASUS and MSI in stock. See: Computer components.

Answer: Our shop in St Julian's stocks chargers for most laptop brands, including Dell, Apple, Asus, Lenovo and HP. If you are not sure which one fits, tell our charger finder your laptop model and it shows the right charger. See: Charger finder.

Answer: Yes, we sell gaming laptops in our shop in St Julian's. Stock changes quickly, so check the gaming laptops page for the models and prices available right now. You can come in and see the machine before you buy. See: Gaming laptops.

Answer: We stock ASUS and MSI motherboards for AMD AM5 and Intel LGA 1700 and LGA 1851 processors in our shop in St Julian's. All prices include 18% VAT. See: Motherboards.

Answer: Yes, we sell NVIDIA GeForce and AMD Radeon graphics cards from ASUS and MSI. All prices include 18% VAT, and you can see the card in our St Julian's shop before you buy. See: Graphics cards.