Asked Questions

Answer: The Diagnostic is free of charge.

Answer: First, we examine your device to discover what might be the problem. If the estimated cost of the repair is less than €40 including VAT, we can take immediate action and we fix the problem. If the repair costs more than €40 including VAT, we inform you about it and you receive a quotation from us for the repair. After that you can decide what you wish us to do: repair the device or not. If you wish not to repair your device you do not have to pay for the examination. According to our policy if we do not repair your device, you do not have to pay anything.

Answer: Yes, it is possible to perform express-diagnostic and repair. Therefore, we charge an additional €50 including VAT for the extra service. The fee is non-refundable, and will be charged even if you do not end up requesting the repair.

Answer: Our repair team members are experienced and certificated professionals. They are able to repair any kind of laptop and computer brands and models.

Answer: Yes we do. We repair all kinds of Apple computers, including MacBook, MacBook Air and iMac.

Answer: We have a large selection of laptop and computer parts in our stock such as: Hard drive(s), SSD(s), Memory module(s), laptops screens, chargers, and so on. Therefore we can provide most of the repair service within 48 hours. If we do not have the necessary parts in stock, we can get them quickly from authorised suppliers. (Please note: we are a service provider, so we do not sell parts separately, such as charging ports, batteries, cables, laptop screens, heatsinks, fans, etc)

Answer: A repair is a service rather than the sale of a new product. When we fit a replacement component, for example a screen, both the part and the work are covered by our repair service warranty: 30 days on the replaced part and 60 days on the repair work. The longer warranty periods that come with the products we sell do not apply to individual components fitted during a repair.

Answer: Yes, as we are a second-hand and new laptop seller and repair shop, we can help you to choose your next device. Our professional team members give you all the necessary information about the device and they help you to choose the best option for you.

Answer: You can trust us when you choose a used device from our store, as we review, maintain and make all devices available in the right quality before they are sold. Our professional sales team is highly experienced in helping customers find the laptop that best suits their needs. In the case of a refurbished laptop our warranty period is 6 months.

Answer: In our shop we have a large selection of OEM laptop chargers, original power adapters for almost all types of laptops for reasonable prices.

Answer: Many repair services we can complete in less than 48 hours. When we check your device, we will tell you what the expected repair time is.

Answer: You do not need an appointment. We welcome our clients in our shop with flexible opening hours, we are open also on Saturdays.

Answer: It depends on how old your machine is and what you are using it for, as well as the cost of repairing the fault. Each case is different and needs to be examined individually. If it is not worth repairing, we can offer a new laptop in our shop too.

Answer: We are selling refurbished laptops from all of the major brands with warranty. Including, but not limited to Acer, Alienware, Apple, Asus, Compaq, Dell, Fujitsu Siemens, Gateway, HP, Lenovo, MSI, Panasonic, Samsung, Sony, Toshiba and many more. You can see all of our actual stock HERE

Answer: Some people think of a refurbished laptop as something damaged or outdated and unusable. The reality is that most refurbished models have absolutely nothing wrong with them! Some are less than a year old. The laptop has usually been professionally refurbished by the manufacturer or dealer to bring it as close to "like new" condition as possible.

Answer: During the inspection process, if we find broken or faulty parts, they will be replaced to bring the machine back to the best condition and performance. When we have completed the inspection and possible repair, we clean the computer inside and outside and we also perform a full data wipe and install a new operating system with the necessary drivers. After the above process, the laptop will be sold as a refurbished laptop with warranty.

Answer: Yes, we do. Although our shop specialises in the sale and repair of refurbished laptops and computers. We also sell a limited number of new devices.

Answer: Yes we do. We sell all kinds of Apple computers, including MacBook Pro, MacBook Air and iMac.

Answer: Yes. We provide warranty. The warranty period may vary depending on the product. All purchases are accompanied by a warranty form showing the actual warranty period of the product. This period is 6 months for used and refurbished products, and 24 months for new products.

Answer: Yes, you can. For certain laptops we offer an extended warranty at extra cost.

Answer: Every time we sell a laptop, we include a warranty card with it. The warranty card will tell you when the warranty period started and how long the warranty lasts. During this period, your laptop will have a limited warranty. You can claim the warranty when you return the laptop to our shop. We will inspect the laptop and try to repair it. If this is not possible, we will replace the laptop with a laptop of the same type or value.

Answer: Please refer to the warranty ticket for the warranty conditions. In general, the warranty covers any hardware failure that occurs under normal use of the equipment. The warranty does not cover charger failure, battery life, physical damage or liquid spillage.

Answer: We sell OEM laptop chargers (power adapters) for most laptop brands, such as Acer, Apple, Alienware, Asus, Dell, HP, Lenovo, Sony and Toshiba, among others. You can find everything from basic laptop chargers to power hungry gaming laptop chargers. You can view all our current stock here

Answer: In the shop you can pay by cash, card or Revolut. Orders placed on the website are paid when you collect them.

Answer: Yes. We deliver anywhere in Malta except Gozo, Monday to Friday. Orders over €500 are delivered free of charge within 3 to 4 working days. Orders under €500 are delivered within 4 working days for a €10 charge. We also offer same-day delivery on Sundays and public holidays for orders placed before 13:00, for a €35 charge. For same-day delivery please call us first on +356 7773 4444. The full terms are set out on our Terms and Conditions page.