Terms and Conditions

Who you are buying from

Laptop Malta is a sole trader registered in Malta. Our VAT number is MT29947406. Our shop and service point is at Triq Birkirkara 58, St Julian's, STJ 1303, Malta. You can reach us on +356 7773 4444 or at [email protected].

Prices

All prices shown on this website include VAT at 18%. Delivery charges, where they apply, are shown separately and are set out under Delivery below.

Delivery

  • Free Delivery: We deliver orders above €500 to anywhere in Malta (except Gozo) within 3-4 working days for FREE, Monday to Friday.
  • Free Delivery to Malta will take place from Monday to Friday between 9:00 and 17:00.
  • Standard Delivery: We deliver orders below €500 to anywhere in Malta (except Gozo) within 4 working days, Monday to Friday. A €10 charge applies.
  • Sunday & Public Holiday Delivery to Malta: Same-day delivery to anywhere in Malta (except Gozo) for orders placed on Sundays and Public Holidays before 13:00. A €35 charge applies. If you want to use our same day delivery service please contact our shop by phone on +356 7773 4444.
  • Delivery to Gozo: At the moment we cannot deliver anywhere in Gozo.

Cancellation / Return / Exchange Policy

  • We guarantee that the goods will correspond to the stated description and specification.
  • The terms of any manufacturer's guarantee and after-sales services will be included within the documents accompanying the goods or online from the respective manufacturer's website, including dead pixel policy.
  • This warranty does not limit or affect the Legal Warranty or any other legal statutory rights.
  • The warranty period starts from the date of purchase of the product.
  • The warranty period may differ according to the product. Every purchase comes with a warranty form indicating the actual warranty period of the product. This period is 6 months for used and refurbished products, and 24 months for new products.
  • A repair is a service rather than the sale of a new product. When we fit a replacement component, for example a screen, both the part and the work are covered by our repair service warranty of 30 days on the replaced part and 60 days on the repair work. The longer warranty periods set out above apply to products we sell, and not to individual components fitted in the course of a repair.
  • The warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer.
  • This limited warranty does not cover the following: any third-party accessories;
  • cosmetic damages;
  • loss or theft;
  • misuse,
  • abuse,
  • unauthorised modification,
  • improper storage conditions.
  • Damage or loss to any software programs, data, or removable media;
  • or damage due to
  • (1) lightning or natural disasters, accidents, misuse, normal wear and tear, abuse, negligence, commercial use, or modifications to the product;
  • (2) improper operation or maintenance;
  • (3) connection to improper voltage supply or electrical power surge;
  • (4) attempted repair by any party other than our service team;
  • (5) Screen issues are subject to the ISO 13406-2 Class II rules.
  • (6) The warranty also does not cover the internal battery lifetime.
  • Should the products fail, your sole recourse shall be repair or replacement, as described in the next paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use or inability to use this product. In no event will we be liable for more than the amount of your purchase price, not to exceed the current list price of the product and excluding tax, shipping, and handling charges. (Disclaims any other warranties, express or implied. By installing or using the product.)
  • We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.
  • Without knowing the particular application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods, we cannot and do not warrant the suitability of any of our goods for your particular purpose.
  • The manufacturer's warranty only covers hardware component failures in the product. Our company assumes no responsibility for any software subsequently installed/broken/damaged.
  • It is your responsibility to back up the contents of your hard drive before sending it to us for service. It is likely that the contents of your hard drive will be lost or reformatted in the course of repair, and we will not be responsible for any damage or loss of any programs, data, or other information stored on any media or any part of the product serviced hereunder or damage or loss arising from the product not being available for use before or during or after the period of service provided, or any consequential damage resulting therefrom.
  • Any software supplied with the product, including the operating system, is provided "as is". We do not warrant that the operation of any software supplied with your product will be uninterrupted and error-free, or that such software will meet your requirements.
  • Your product will be returned to you configured as originally purchased.
  • This warranty is invalid if the serial number has been altered or removed from the product.
  • Repair or replacement under the terms of this warranty does not restart the warranty period.
  • Any replacement product may be either new or second-hand, provided that it has functionality at least equal to the product being replaced.
  • We do not sell goods on a trial basis.

Warranty Process

  • If the product(s) fail, it is the customer's responsibility to deliver the product(s) to our service point.
  • Our service team will start an examination process which takes a maximum of 7 working days, upon receiving the faulty product(s). During this process, our professional repair team will diagnose the issue(s) with the device(s). If the fault is covered by the warranty, we will inform the customer of the validation method for the warranty.
  • We may repair or replace products and parts under warranty with comparable products and parts that comply with local standards and the manufacturer's terms and conditions. If the repair process takes over 45 days, the customer is entitled to request a temporary device during the repair process.

Right to Withdrawal

  • You have the right to withdraw from an online sale agreement within 15 days without giving a reason. The withdrawal period will expire 15 days after you receive the purchased product.
  • To exercise your right of withdrawal, you must inform us of your decision to withdraw before the withdrawal period has expired. To do so, you must send us an email at [email protected] or call us on +356 7773 4444.

Returning a product after withdrawal

It is your responsibility to return the product to our shop in the same condition in which you received it, complete with its accessories and packaging.

Where the product is a computer, this includes the operating system. If the operating system is no longer in the state in which we supplied it, for example because other software has been installed on it, a charge of €50 plus VAT applies to restore the machine before it can be resold.

Governing law and disputes

These terms and any contract made under them are governed by the laws of Malta, and the courts of Malta have jurisdiction.

If you are a consumer and we cannot settle a complaint between us, you may submit it to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.